Mastering Difficult Conversations

//Mastering Difficult Conversations
Mastering Difficult Conversations 2019-12-09T00:37:49+00:00

Program Objective

Learn how to handle challenging conversations with comfort and confidence.

Program Outline

  • Understand what constitutes a difficult conversation and why some situations are more difficult than others

  • Learn the process for conducting difficult conversations

  • Prepare effectively for a conversation

  • Practice conducting a difficult conversation

  • Post program assignment

  • Learn strategies for dealing with emotions



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